Job Title: Director, Client Success

Department: Client Success

Reports To: Head of Client Success

Location: Barcelona, ES

Role Summary: The Director, Client Success leads client delivery and operational excellence across assigned projects and teams. This role focuses on ensuring timely, high-quality client fulfillment (70%), managing and coaching team members (15%), and optimizing processes for scale (15%). The Director acts as a senior escalation point for clients and partners closely with other departments to ensure a consistent, reliable experience from project initiation through completion.

Key Responsibilities

Client Delivery & Fulfillment (70%)
– Oversee day-to-day execution of client projects to ensure on-time, high-quality results.
– Anticipate and resolve delivery risks or escalations.
– Collaborate with Product, 3D, and Finance teams to align priorities and timelines.

Leadership & Management (15%)
– Manage and mentor Client Success Managers, ensuring alignment with delivery goals and client expectations.
– Conduct regular team check-ins and performance reviews.
– Support recruitment, onboarding, and training of new team members.

Process Optimization (15%)
– Identify delivery inefficiencies and propose data-driven improvements.
– Standardize workflows and documentation to ensure scalable operations.
– Partner with the Head of Client Success to develop best practices.

Required Qualifications
– 6+ years in client delivery, project management, or operations roles.
– Proven leadership experience managing cross-functional teams.
– Strong organizational, prioritization, and communication skills.
– Proficiency with CRM and project management tools.

Key Attributes for Success
– Operational excellence: Delivers projects efficiently with consistent quality.
– Leadership: Inspires accountability and performance within the team.
– Client focus: Balances internal efficiency with external satisfaction.
– Adaptability: Handles complexity and ambiguity calmly and effectively.
– Continuous improvement: Seeks opportunities to optimize processes.

Compensation and Benefits
– Competitive salary based on experience.
– Performance-based bonuses.
– Benefits include:
  – Hybrid work format (3 days in person and 2 remote) and flexibility on entry and exit times.
  – Possibility of including a health insurance company on the payroll (with competitive prices for both you and your family).
  – Flexible remuneration through the Flexoh platform: It allows you to optimize your salary by allocating part of it to services such as transportation, childcare, training or food, improving not only the quality of life, but also helping to save taxes, since this part of the salary is not subject to personal income tax.
  – Birthday party: You can take this day as a holiday so you can fully enjoy it and disconnect from work.

Why Join Us? At 3D Digital Venue, we’re revolutionizing how event spaces are visualized and experienced. Trusted by hundreds of iconic venues and clients worldwide, we deliver cutting-edge solutions that empower venue operators and fans alike. With our technology, we’re bridging the gap between digital innovation and real-world applications, helping clients increase revenue, optimize operations, and elevate customer satisfaction.

Our culture is built on transparency, collaboration, and innovation. We value curiosity, accountability, and experimentation, believing that great ideas come from diverse perspectives. We’re proud to foster an environment of learning and shared success.

As a company, we are at an exciting growth stage, achieving significant milestones like expanding our client base, and enhancing our industry-leading platform. You’ll be joining a passionate, international team where you can grow into senior leadership as we continue to expand globally.

Joining our team means being part of a collaborative, forward-thinking environment where your contributions will make an immediate impact on our mission to redefine spatial analysis for live events and many other industries. We are an equal opportunity employer and celebrate diversity and inclusion across all our teams.

Application Process: To apply, please submit your resume and a brief cover letter explaining your experience with client success to the form below

Join us to help redefine how the world experiences live events.

Job Title: Head of Client Success

Department: Client Success

Reports To: COO / CFO

Location: Barcelona, ES

Role Summary: We are seeking an organized and detail-oriented candidate to drive exceptional Client Success outcomes for our growing company. With a primary focus on leadership – playing a pivotal role in defining the vision and strategy of our international CS efforts – (30% of the role), this individual will also spend time on process design and continuous improvement (25%), client and cross-functional engagement (25%) and data and reporting (20%). This position requires a dynamic professional with a focus on ownership of his / her work product, excellent organizational skills, and a passion for delivering value to clients.

Key Responsibilities

Leadership & Team Management (30%)
– Conduct weekly meetings with both your team and leadership to align on project delivery, client health, and invoicing progress.
– Coach and mentor Client Success team members to build a high-performance, client-centric culture.
– Define and track KPIs (e.g., on-time delivery rate, client satisfaction, etc.) to lead a team of staff, and assess their relative performance, workload, skills gaps, and potential optimizations.

Process Design & Continuous Improvement (25%)
– Create and document Standard Operating Procedures and checklists for successful client handoff, fulfillment, and invoicing.
– Identify bottlenecks or failure points in project execution and implement corrective improvements.
– Collaborate with internal groups to automate key workflows and establish a continuous feedback loop based on client and internal learnings.

Cross-Functional & Client Engagement (25%)
– Partner with the Commercial team during client handoffs to ensure full context on project scope, expectations, and risk flags.
– Join strategic client kickoff or milestone calls to reinforce trust and alignment, serving as the primary escalation point for complex or at-risk accounts.
– Represent the client voice internally, influencing improvements to product quality, timelines, and communication standards.

Data, Reporting & Strategic Planning (20%)
– Monitor and analyze KPIs, and create dashboards and summary reports for leadership visibility into client and financial performance.
– Forecast resource needs and operational capacity based on incoming project pipeline.
– Lead retrospective sessions to review metrics and set improvement goals.

Required Qualifications
– 6+ years of experience in client success, operations, or account delivery roles within a B2B environment.
– Proven track record leading cross-functional teams and / or improving operational performance.
– Strong process design and project management skills, with the ability to structure complex workflows and drive accountability.
– Excellent communication skills (English, at a minimum), and a comfort serving a client base located around the world, which sometimes means early or late CET calls or messaging.
– Familiarity with CRM, project management, invoicing tools, and data reporting.

Key Attributes for Success
– Operational rigor: Able to design, document, and continuously improve the end-to-end client journey ensuring efficiency, accountability, and zero revenue leakage.
– Client empathy: Understand client goals and pain points deeply, serving as a “trusted partner,” and anticipating issues before they arise.
– Cross-functional leadership: Coordinate across teams and act as a unifying force to resolve bottlenecks quickly.
– Data-driven accountability: Use metrics to guide decision-making.
– Growth mindset: Thrives in fast-paced environments and evolves with the company’s global expansion.

Compensation and Benefits
– Competitive salary based on experience.
– Performance-based bonuses.
– Benefits include:
  – Hybrid work format (3 days in person and 2 remote) and flexibility on entry and exit times.
  – Possibility of including a health insurance company on the payroll (with competitive prices for both you and your family).
  – Flexible remuneration through the Flexoh platform: It allows you to optimize your salary by allocating part of it to services such as transportation, childcare, training or food, improving not only the quality of life, but also helping to save taxes, since this part of the salary is not subject to personal income tax.
  – Birthday party: You can take this day as a holiday so you can fully enjoy it and disconnect from work.

Why Join Us? At 3D Digital Venue, we’re revolutionizing how event spaces are visualized and experienced. Trusted by hundreds of iconic venues and clients worldwide, we deliver cutting-edge solutions that empower venue operators and fans alike. With our technology, we’re bridging the gap between digital innovation and real-world applications, helping clients increase revenue, optimize operations, and elevate customer satisfaction. Our culture is built on transparency, collaboration, and innovation. We value curiosity, accountability, and experimentation, believing that great ideas come from diverse perspectives. We’re proud to foster an environment of learning and shared success.

As a company, we are at an exciting growth stage, achieving significant milestones like expanding our client base, and enhancing our industry-leading platform. You’ll be joining a passionate, international team where you can grow into senior leadership as we continue to expand globally.

Joining our team means being part of a collaborative, forward-thinking environment where your contributions will make an immediate impact on our mission to redefine spatial analysis for live events and many other industries. We are an equal opportunity employer and celebrate diversity and inclusion across all our teams.

Application Process: To apply, please submit your resume and a brief cover letter explaining your experience with client success to the form below

Join us to help redefine how the world experiences live events.

Job Title: Manager, Client Success

Department: Client Success

Reports To: Director, Client Success

Location: Barcelona, ES

Role Summary: The Manager, Client Success executes day-to-day client projects, ensuring high-quality delivery and client satisfaction. This role focuses on fulfillment (60%), communication and coordination (30%), and process adherence and reporting (10%). The ideal candidate is organized, proactive, and comfortable managing multiple client projects concurrently.

Key Responsibilities

Client Delivery & Execution (60%)
– Manage assigned client projects from kickoff through completion.
– Coordinate deliverables between internal teams and clients.
– Ensure all milestones and deadlines are met.

Client Communication (30%)
– Serve as the main point of contact for clients during fulfillment.
– Provide regular status updates and manage expectations.
– Escalate risks early to maintain trust and transparency.

Process Adherence and Reporting (10%)
– Follow established SOPs and checklists for project execution.
– Provide feedback to improve workflows and documentation.
– Track project metrics such as timelines, satisfaction, and revisions.
– Report progress to Directors and Head of Client Success.

Required Qualifications
– 3–5 years in project coordination, account management, or operations.
– Strong communication and client-facing skills.
– Proficiency with CRM and project management software.
– High attention to detail and ability to manage multiple priorities.

Key Attributes for Success
– Organization: Manages multiple projects without losing detail.
– Responsiveness: Communicates clearly and consistently with clients.
– Accountability: Owns deadlines and deliverables.
– Collaboration: Works effectively across internal teams.
– Quality mindset: Holds a high standard for output accuracy.

Compensation and Benefits
– Competitive salary based on experience.
– Performance-based bonuses.
– Benefits include:
  – Hybrid work format (3 days in person and 2 remote) and flexibility on entry and exit times.
  – Possibility of including a health insurance company on the payroll (with competitive prices for both you and your family).
  – Flexible remuneration through the Flexoh platform: It allows you to optimize your salary by allocating part of it to services such as transportation, childcare, training or food, improving not only the quality of life, but also helping to save taxes, since this part of the salary is not subject to personal income tax.
  – Birthday party: You can take this day as a holiday so you can fully enjoy it and disconnect from work.

Why Join Us? At 3D Digital Venue, we’re revolutionizing how event spaces are visualized and experienced. Trusted by hundreds of iconic venues and clients worldwide, we deliver cutting-edge solutions that empower venue operators and fans alike. With our technology, we’re bridging the gap between digital innovation and real-world applications, helping clients increase revenue, optimize operations, and elevate customer satisfaction. Our culture is built on transparency, collaboration, and innovation. We value curiosity, accountability, and experimentation, believing that great ideas come from diverse perspectives. We’re proud to foster an environment of learning and shared success.

As a company, we are at an exciting growth stage, achieving significant milestones like expanding our client base, and enhancing our industry-leading platform. You’ll be joining a passionate, international team where you can grow into senior leadership as we continue to expand globally.

Joining our team means being part of a collaborative, forward-thinking environment where your contributions will make an immediate impact on our mission to redefine spatial analysis for live events and many other industries. We are an equal opportunity employer and celebrate diversity and inclusion across all our teams.

Application Process: To apply, please submit your resume and a brief cover letter explaining your experience with client success to the form below

Join us to help redefine how the world experiences live events.

Job Title: Product Manager, Emerging Business

Department: Product Management

Reports To: Head of Product Management

Location: Barcelona, ES

Role Summary: The Product Manager, Emerging Business leads the design, development, and launch of new products supporting 3DDV’s expansion into emerging verticals such as Retail, Immersive Ads, and Hospitality. This role focuses on product strategy and discovery (50%), cross-functional execution (30%), and stakeholder communication (20%). The ideal candidate is entrepreneurial, user-obsessed, and skilled at taking new ideas from concept to market.

Key Responsibilities

Product Strategy & Discovery (50%)
– Identify new product opportunities within emerging business lines and develop market-aligned strategies.
– Define product vision, success metrics, and roadmap in collaboration with Commercial and Engineering teams.
– Conduct market and competitive research to inform prioritization.

Cross-Functional Execution (30%)
– Partner with Engineering, Design, and QA to deliver high-quality product releases.
– Write detailed product requirements and manage sprint-level execution.
– Ensure smooth product delivery within defined timelines and budgets.

Stakeholder Communication (20%)
– Serve as primary liaison between Product, Commercial, and Client Success teams.
– Present progress, roadmap updates, and business cases to senior leadership.
– Build reports and dashboards to track adoption and outcomes.

Required Qualifications
– 5+ years of experience in product management, preferably in SaaS or platform-based products, and UX design and / or optimization.
– Proven success launching new or early-stage products.
– Strong communication and stakeholder management skills.
– Experience with Agile methodologies and product management tools.

Key Attributes for Success
– Entrepreneurial mindset: Excels in creating and scaling new offerings.
– Customer-centric: Translates user needs into actionable product outcomes.
– Strategic thinking: Balances long-term vision with near-term execution.
– Cross-functional fluency: Works seamlessly with engineering and commercial teams.
– Analytical discipline: Makes data-backed prioritization decisions.

Compensation and Benefits
– Competitive salary based on experience.
– Performance-based bonuses.
– Benefits include:
  – Hybrid work format (3 days in person and 2 remote) and flexibility on entry and exit times.
  – Possibility of including a health insurance company on the payroll (with competitive prices for both you and your family).
  – Flexible remuneration through the Flexoh platform: It allows you to optimize your salary by allocating part of it to services such as transportation, childcare, training or food, improving not only the quality of life, but also helping to save taxes, since this part of the salary is not subject to personal income tax.
  – Birthday party: You can take this day as a holiday so you can fully enjoy it and disconnect from work.

Why Join Us? At 3D Digital Venue, we’re revolutionizing how event spaces are visualized and experienced. Trusted by hundreds of iconic venues and clients worldwide, we deliver cutting-edge solutions that empower venue operators and fans alike. With our technology, we’re bridging the gap between digital innovation and real-world applications, helping clients increase revenue, optimize operations, and elevate customer satisfaction. Our culture is built on transparency, collaboration, and innovation. We value curiosity, accountability, and experimentation, believing that great ideas come from diverse perspectives. We’re proud to foster an environment of learning and shared success.

As a company, we are at an exciting growth stage, achieving significant milestones like expanding our client base, and enhancing our industry-leading platform. You’ll be joining a passionate, international team where you can grow into senior leadership as we continue to expand globally. Joining our team means being part of a collaborative, forward-thinking environment where your contributions will make an immediate impact on our mission to redefine spatial analysis for live events and many other industries. We are an equal opportunity employer and celebrate diversity and inclusion across all our teams.