Job Title: Director, Client Success

Department: Client Success

Reports To: Head of Client Success

Location: Barcelona, ES

Role Summary: The Director, Client Success leads client delivery and operational excellence across assigned projects and teams. This role focuses on ensuring timely, high-quality client fulfillment (70%), managing and coaching team members (15%), and optimizing processes for scale (15%). The Director acts as a senior escalation point for clients and partners closely with other departments to ensure a consistent, reliable experience from project initiation through completion.

Key Responsibilities

Client Delivery & Fulfillment (70%)
– Oversee day-to-day execution of client projects to ensure on-time, high-quality results.
– Anticipate and resolve delivery risks or escalations.
– Collaborate with Product, 3D, and Finance teams to align priorities and timelines.

Leadership & Management (15%)
– Manage and mentor Client Success Managers, ensuring alignment with delivery goals and client expectations.
– Conduct regular team check-ins and performance reviews.
– Support recruitment, onboarding, and training of new team members.

Process Optimization (15%)
– Identify delivery inefficiencies and propose data-driven improvements.
– Standardize workflows and documentation to ensure scalable operations.
– Partner with the Head of Client Success to develop best practices.

Required Qualifications
– 6+ years in client delivery, project management, or operations roles.
– Proven leadership experience managing cross-functional teams.
– Strong organizational, prioritization, and communication skills.
– Proficiency with CRM and project management tools.

Key Attributes for Success
– Operational excellence: Delivers projects efficiently with consistent quality.
– Leadership: Inspires accountability and performance within the team.
– Client focus: Balances internal efficiency with external satisfaction.
– Adaptability: Handles complexity and ambiguity calmly and effectively.
– Continuous improvement: Seeks opportunities to optimize processes.

Compensation and Benefits
– Competitive salary based on experience.
– Performance-based bonuses.
– Benefits include:
  – Hybrid work format (3 days in person and 2 remote) and flexibility on entry and exit times.
  – Possibility of including a health insurance company on the payroll (with competitive prices for both you and your family).
  – Flexible remuneration through the Flexoh platform: It allows you to optimize your salary by allocating part of it to services such as transportation, childcare, training or food, improving not only the quality of life, but also helping to save taxes, since this part of the salary is not subject to personal income tax.
  – Birthday party: You can take this day as a holiday so you can fully enjoy it and disconnect from work.

Why Join Us? At 3D Digital Venue, we’re revolutionizing how event spaces are visualized and experienced. Trusted by hundreds of iconic venues and clients worldwide, we deliver cutting-edge solutions that empower venue operators and fans alike. With our technology, we’re bridging the gap between digital innovation and real-world applications, helping clients increase revenue, optimize operations, and elevate customer satisfaction.

Our culture is built on transparency, collaboration, and innovation. We value curiosity, accountability, and experimentation, believing that great ideas come from diverse perspectives. We’re proud to foster an environment of learning and shared success.

As a company, we are at an exciting growth stage, achieving significant milestones like expanding our client base, and enhancing our industry-leading platform. You’ll be joining a passionate, international team where you can grow into senior leadership as we continue to expand globally.

Joining our team means being part of a collaborative, forward-thinking environment where your contributions will make an immediate impact on our mission to redefine spatial analysis for live events and many other industries. We are an equal opportunity employer and celebrate diversity and inclusion across all our teams.

Application Process: To apply, please submit your resume and a brief cover letter explaining your experience with client success to the form below

Join us to help redefine how the world experiences live events.

Job Title: Manager, Client Success

Department: Client Success

Reports To: Director, Client Success

Location: Barcelona, ES

Role Summary: The Manager, Client Success executes day-to-day client projects, ensuring high-quality delivery and client satisfaction. This role focuses on fulfillment (60%), communication and coordination (30%), and process adherence and reporting (10%). The ideal candidate is organized, proactive, and comfortable managing multiple client projects concurrently.

Key Responsibilities

Client Delivery & Execution (60%)
– Manage assigned client projects from kickoff through completion.
– Coordinate deliverables between internal teams and clients.
– Ensure all milestones and deadlines are met.

Client Communication (30%)
– Serve as the main point of contact for clients during fulfillment.
– Provide regular status updates and manage expectations.
– Escalate risks early to maintain trust and transparency.

Process Adherence and Reporting (10%)
– Follow established SOPs and checklists for project execution.
– Provide feedback to improve workflows and documentation.
– Track project metrics such as timelines, satisfaction, and revisions.
– Report progress to Directors and Head of Client Success.

Required Qualifications
– 3–5 years in project coordination, account management, or operations.
– Strong communication and client-facing skills.
– Proficiency with CRM and project management software.
– High attention to detail and ability to manage multiple priorities.

Key Attributes for Success
– Organization: Manages multiple projects without losing detail.
– Responsiveness: Communicates clearly and consistently with clients.
– Accountability: Owns deadlines and deliverables.
– Collaboration: Works effectively across internal teams.
– Quality mindset: Holds a high standard for output accuracy.

Compensation and Benefits
– Competitive salary based on experience.
– Performance-based bonuses.
– Benefits include:
  – Hybrid work format (3 days in person and 2 remote) and flexibility on entry and exit times.
  – Possibility of including a health insurance company on the payroll (with competitive prices for both you and your family).
  – Flexible remuneration through the Flexoh platform: It allows you to optimize your salary by allocating part of it to services such as transportation, childcare, training or food, improving not only the quality of life, but also helping to save taxes, since this part of the salary is not subject to personal income tax.
  – Birthday party: You can take this day as a holiday so you can fully enjoy it and disconnect from work.

Why Join Us? At 3D Digital Venue, we’re revolutionizing how event spaces are visualized and experienced. Trusted by hundreds of iconic venues and clients worldwide, we deliver cutting-edge solutions that empower venue operators and fans alike. With our technology, we’re bridging the gap between digital innovation and real-world applications, helping clients increase revenue, optimize operations, and elevate customer satisfaction. Our culture is built on transparency, collaboration, and innovation. We value curiosity, accountability, and experimentation, believing that great ideas come from diverse perspectives. We’re proud to foster an environment of learning and shared success.

As a company, we are at an exciting growth stage, achieving significant milestones like expanding our client base, and enhancing our industry-leading platform. You’ll be joining a passionate, international team where you can grow into senior leadership as we continue to expand globally.

Joining our team means being part of a collaborative, forward-thinking environment where your contributions will make an immediate impact on our mission to redefine spatial analysis for live events and many other industries. We are an equal opportunity employer and celebrate diversity and inclusion across all our teams.

Application Process: To apply, please submit your resume and a brief cover letter explaining your experience with client success to the form below

Join us to help redefine how the world experiences live events.

Job Title: Product Manager, Emerging Business

Department: Product Management

Reports To: Head of Product Management

Location: Barcelona, ES

Role Summary: The Product Manager, Emerging Business leads the design, development, and launch of new products supporting 3DDV’s expansion into emerging verticals such as Retail, Immersive Ads, and Hospitality. This role focuses on product strategy and discovery (50%), cross-functional execution (30%), and stakeholder communication (20%). The ideal candidate is entrepreneurial, user-obsessed, and skilled at taking new ideas from concept to market.

Key Responsibilities

Product Strategy & Discovery (50%)
– Identify new product opportunities within emerging business lines and develop market-aligned strategies.
– Define product vision, success metrics, and roadmap in collaboration with Commercial and Engineering teams.
– Conduct market and competitive research to inform prioritization.

Cross-Functional Execution (30%)
– Partner with Engineering, Design, and QA to deliver high-quality product releases.
– Write detailed product requirements and manage sprint-level execution.
– Ensure smooth product delivery within defined timelines and budgets.

Stakeholder Communication (20%)
– Serve as primary liaison between Product, Commercial, and Client Success teams.
– Present progress, roadmap updates, and business cases to senior leadership.
– Build reports and dashboards to track adoption and outcomes.

Required Qualifications
– 5+ years of experience in product management, preferably in SaaS or platform-based products, and UX design and / or optimization.
– Proven success launching new or early-stage products.
– Strong communication and stakeholder management skills.
– Experience with Agile methodologies and product management tools.

Key Attributes for Success
– Entrepreneurial mindset: Excels in creating and scaling new offerings.
– Customer-centric: Translates user needs into actionable product outcomes.
– Strategic thinking: Balances long-term vision with near-term execution.
– Cross-functional fluency: Works seamlessly with engineering and commercial teams.
– Analytical discipline: Makes data-backed prioritization decisions.

Compensation and Benefits
– Competitive salary based on experience.
– Performance-based bonuses.
– Benefits include:
  – Hybrid work format (3 days in person and 2 remote) and flexibility on entry and exit times.
  – Possibility of including a health insurance company on the payroll (with competitive prices for both you and your family).
  – Flexible remuneration through the Flexoh platform: It allows you to optimize your salary by allocating part of it to services such as transportation, childcare, training or food, improving not only the quality of life, but also helping to save taxes, since this part of the salary is not subject to personal income tax.
  – Birthday party: You can take this day as a holiday so you can fully enjoy it and disconnect from work.

Why Join Us? At 3D Digital Venue, we’re revolutionizing how event spaces are visualized and experienced. Trusted by hundreds of iconic venues and clients worldwide, we deliver cutting-edge solutions that empower venue operators and fans alike. With our technology, we’re bridging the gap between digital innovation and real-world applications, helping clients increase revenue, optimize operations, and elevate customer satisfaction. Our culture is built on transparency, collaboration, and innovation. We value curiosity, accountability, and experimentation, believing that great ideas come from diverse perspectives. We’re proud to foster an environment of learning and shared success.

As a company, we are at an exciting growth stage, achieving significant milestones like expanding our client base, and enhancing our industry-leading platform. You’ll be joining a passionate, international team where you can grow into senior leadership as we continue to expand globally. Joining our team means being part of a collaborative, forward-thinking environment where your contributions will make an immediate impact on our mission to redefine spatial analysis for live events and many other industries. We are an equal opportunity employer and celebrate diversity and inclusion across all our teams.

Job Title: Financial Analyst

Department: Finance

Reports To: COO and CFO

Location: Barcelona, ES

Role Summary:
The Financial Analyst will own financial and revenue analysis while strengthening finance processes and systems to improve visibility, accuracy, and scalability as our business grows. The qualified candidate will focus on financial and revenue analysis (75%) and process and systems improvement (25%). This role sits at the intersection of finance, operations, and data, and will play a key part in improving financial visibility, forecasting accuracy, and operational discipline.

Key Responsibilities:

Financial and Revenue Analysis (75%):

• Analyze revenue, costs, margins, and client/project profitability to support decision-making
• Track accounts receivables and revenue accuracy in coordination with the Client Success and Commercial teams
• Prepare recurring financial reports, forecasts, and ad-hoc analyses for leadership

Process and Systems Improvement (25%):

• Maintain and improve financial models, dashboards, and reporting tools
• Ensure consistency and integrity of financial data across systems
• Improve and document finance processes to support scale and efficiency

Required Qualifications:

• 2–5 years of experience in financial analysis, accounting, or a Commercial role
• Strong analytical skills with the ability to interpret complex data and present clear conclusions
• Advanced proficiency in Excel / Google Sheets; comfort working with large datasets
• High attention to detail and strong organizational skills

Key Attributes for Success:

• Detail-oriented: Detects issues early and maintains rigorous standards
• Collaborative: Works well with other teams under tight timelines
• Proactive: Anticipates potential problems before they arrive
• Accountable: Takes ownership and responsibility of product quality

Compensation and Benefits:
Competitive salary based on experience.
Performance-based bonuses.

Benefits include:

• Hybrid work format (2 days in-person and 3 remote) and flexibility on entry and exit times
• Possibility of including a health insurance company on the payroll with competitive prices for you and your family
• Flexible remuneration through the Flexoh platform: it allows you to optimize your salary by allocating part of it to services such as transportation, childcare, training or food, improving quality of life and helping to save taxes, since this part of the salary is not subject to personal income tax
• Birthday party: you can take this day as a holiday to fully enjoy it and disconnect from work

Why Join Us?:
At 3D Digital Venue, we’re revolutionizing how event spaces are visualized and experienced. Trusted by hundreds of iconic venues and clients worldwide, we deliver cutting-edge solutions that empower venue operators and fans alike. With our technology, we’re bridging the gap between digital innovation and real-world applications, helping clients increase revenue, optimize operations, and elevate customer satisfaction.

Our culture is built on transparency, collaboration, and innovation. We value curiosity, accountability, and experimentation, believing that great ideas come from diverse perspectives. We’re proud to foster an environment of learning and shared success.

As a company, we are at an exciting growth stage, expanding our client base and enhancing our industry-leading platform. You’ll be joining a passionate, international team where you can grow into senior leadership as we continue to expand globally.

We are an equal opportunity employer and celebrate diversity and inclusion across all our teams.

Join us to help redefine how the world experiences live events.