Job Title: Customer Success Manager

Department: Customer Success

Reports To: Head of Customer Success

Location: Barcelona, ES

Role Summary: We are looking for a Customer Success Manager to help evolve our Customer Success function toward a more proactive, value-driven model. This role combines strong delivery ownership with commercial and strategic responsibility. In the short term, the focus will remain on managing complex client implementations and ensuring successful delivery. Over time, this person will play a key role in shaping and owning how we drive customer value, including renewals and expansion. Working closely with the Head of Customer Success, this role will contribute to building the foundations of a scalable CS function that balances delivery excellence with long-term growth.

Key Responsibilities

Client Delivery & Project Ownership
– Own the successful delivery of complex client projects from kickoff through launch.
– Manage multiple implementations simultaneously, keeping timelines, risks, and dependencies under control.
– Coordinate internal teams (Sales, Product, 3D, Engineering, Finance).
– Support and guide other CSMs on complex delivery when needed.

Client Management
– Act as the main point of contact for assigned customers.
– Manage expectations and provide clear, proactive communication.
– Drive client accountability to ensure project progress.

Value & Growth
– Identify opportunities to expand the value clients gain from our solutions.
– Contribute to defining customer journeys and value realization strategies.
– Help build processes around renewals and expansion.
– Progressively take ownership of renewals and upsell opportunities.

Required Qualifications
– 3–6+ years of experience in Customer Success, Implementation, or Project Management.
– Experience managing complex, multi-stakeholder client projects.
– Exposure to renewals, upsells, or commercial conversations.
– Strong communication and stakeholder management skills.
– Comfortable operating in a fast-moving, evolving environment.
– Highly organized with strong attention to detail.
– Spanish & English proficiency.

Nice to Have
– Experience in SaaS or technology-driven environments.
– Background in event tech, ticketing, or venue-related industries.
– Experience contributing to Customer Success processes or strategy.

Key Attributes for Success
– Balanced mindset: Able to combine execution excellence with strategic thinking.
– Ownership: Takes responsibility for complex client situations and drives outcomes.
– Customer-focused: Understands and maximizes client value over time.
– Adaptability: Thrives in evolving structures and growing teams.
– Growth-oriented: Progressively takes on commercial responsibility and expansion opportunities.

Job Title: Product Manager (UX & Analytics)

Department: Product Management

Reports To: Head of Product Management

Location: Barcelona, ES (Hybrid)

Role Summary: We are looking for a Product Manager with strong UX and Analytics expertise to help shape and optimize our digital products. This role sits at the intersection of product strategy, user experience, and data-driven decision making. You will work closely with teams such as Engineering, Client Success, and Design to identify opportunities, improve user journeys, and ensure product decisions are backed by meaningful insights. You will also occasionally work directly with clients, supporting implementation and gathering first-hand feedback.

Key Responsibilities

Product Strategy & Discovery
– Define and execute product initiatives focused on user experience improvements and data-driven optimization.
– Identify product opportunities through user research, analytics insights, and customer feedback.
– Translate business goals into clear product hypotheses and experiments.

UX Collaboration
– Work closely with UX/UI designers to improve usability, accessibility, and overall user satisfaction.
– Analyze user journeys, funnels, and behavioral patterns to identify friction points.
– Prioritize improvements that increase engagement, retention, and conversion.

Analytics & Experimentation
– Define and monitor product KPIs and success metrics.
– Use product analytics tools and A/B testing to validate decisions.
– Translate data insights into actionable product improvements.

Product Delivery
– Participate in product backlog prioritization.
– Collaborate with Engineering teams to deliver product features.
– Ensure releases meet user needs, business goals, and quality standards.

Stakeholder Alignment
– Communicate product insights and results to stakeholders.
– Present data-driven recommendations for product improvements.
– Align product initiatives with company strategy.

Required Qualifications
– 2+ years of experience in Product Management.
– Strong experience working with UX and product design teams.
– Hands-on experience with product analytics tools (GA4, Looker, etc.).
– Experience defining KPIs and running experiments (A/B testing).
– Ability to translate data into product decisions.
– Excellent communication and stakeholder management skills.
– Languages: Spanish (native) and English (professional).

Nice to Have
– Background in UX research or usability testing.
– Experience improving conversion funnels or engagement metrics.
– Familiarity with Atlassian tools (Jira, Confluence, etc.).

Compensation and Benefits
– Long-term position.
– Collaborative work environment.
– Competitive salary and benefits.
– Flexible work model.

Job Title: Financial Analyst

Department: Finance

Reports To: COO and CFO

Location: Barcelona, ES

Role Summary:
The Financial Analyst will own financial and revenue analysis while strengthening finance processes and systems to improve visibility, accuracy, and scalability as our business grows. The qualified candidate will focus on financial and revenue analysis (75%) and process and systems improvement (25%). This role sits at the intersection of finance, operations, and data, and will play a key part in improving financial visibility, forecasting accuracy, and operational discipline.

• Analyze revenue, costs, margins, and client/project profitability to support decision-making
• Track accounts receivables and revenue accuracy in coordination with the Client Success and Commercial teams
• Prepare recurring financial reports, forecasts, and ad-hoc analyses for leadership

• Maintain and improve financial models, dashboards, and reporting tools
• Ensure consistency and integrity of financial data across systems
• Improve and document finance processes to support scale and efficiency

• 2–5 years of experience in financial analysis, accounting, or a Commercial role
• Strong analytical skills with the ability to interpret complex data and present clear conclusions
• Advanced proficiency in Excel / Google Sheets; comfort working with large datasets
• High attention to detail and strong organizational skills

• Detail-oriented: Detects issues early and maintains rigorous standards
• Collaborative: Works well with other teams under tight timelines
• Proactive: Anticipates potential problems before they arrive
• Accountable: Takes ownership and responsibility of product quality

Compensation and Benefits:
Competitive salary based on experience.
Performance-based bonuses.

• Hybrid work format (2 days in-person and 3 remote) and flexibility on entry and exit times
• Possibility of including a health insurance company on the payroll with competitive prices for you and your family
• Flexible remuneration through the Flexoh platform: it allows you to optimize your salary by allocating part of it to services such as transportation, childcare, training or food, improving quality of life and helping to save taxes, since this part of the salary is not subject to personal income tax
• Birthday party: you can take this day as a holiday to fully enjoy it and disconnect from work

Why Join Us?:
At 3D Digital Venue, we’re revolutionizing how event spaces are visualized and experienced. Trusted by hundreds of iconic venues and clients worldwide, we deliver cutting-edge solutions that empower venue operators and fans alike. With our technology, we’re bridging the gap between digital innovation and real-world applications, helping clients increase revenue, optimize operations, and elevate customer satisfaction.

Our culture is built on transparency, collaboration, and innovation. We value curiosity, accountability, and experimentation, believing that great ideas come from diverse perspectives. We’re proud to foster an environment of learning and shared success.

As a company, we are at an exciting growth stage, expanding our client base and enhancing our industry-leading platform. You’ll be joining a passionate, international team where you can grow into senior leadership as we continue to expand globally.

We are an equal opportunity employer and celebrate diversity and inclusion across all our teams.

Join us to help redefine how the world experiences live events.